![]() ![]() Finesse Gadget Creation and Customization Tutorial Provisioning Finesse Agent Email and Unified CCX WebChat Advanced Unified CCX Scripting Techniques ![]() With these features, Cisco Unified Contact Center Express continues the evolution toward a true Customer Interaction Network.įor more information about Cisco Contact Center Express, visit Scenarios It enables you to customize a customer’s website.Ĭisco Unified Contact Center Express offers easy installation, configuration, and application hosting, as well as reduced business application integration complexity, ease of agent administration, increased agent flexibility, and network hosting efficiencies. UCCX delivers sophisticated call routing, conversational IVR capabilities, management, and administration features for departmental, enterprise branch office, or small- to medium-sized enterprise customer care needs. The Cisco Unified Contact Center Express (UCCX) offers an integrated, full-featured solution for managing customer contacts while retaining all the benefits of a fully converged Cisco Unified Communications deployment.
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